CoRa-Track Terms of Use
Last updated: 2026-09-05
1. Provider and scope These Terms govern the CoRa-Track mobile application, the connected tracker service and related account functions supplied by TrackDown UG (haftungsbeschränkt), c/o Am Technologiehof Münster - GründerGarage, Mendelstraße 11, 48149 Münster, Germany ("TrackDown"). Contact: admin@cora-track.de.
These Terms do not replace the separate terms of sale, withdrawal information, warranty rights or product safety information applicable to a physical device purchased through the web shop.
2. Account and eligibility You must provide accurate information, protect your credentials and promptly notify TrackDown of suspected unauthorized access. You may not share an account in a manner that defeats access controls. You remain responsible for activities performed through your account unless they result from circumstances for which you are not responsible.
3. Intended and prohibited use CoRa-Track is intended solely for locating, protecting and managing assets that you own or are legally authorized to manage. It is not a personal-safety, emergency, life-saving or law-enforcement service.
Covert or unlawful monitoring of people is prohibited. You must not use a tracker to locate, profile or monitor another person without a valid legal basis and, where required, that person's prior knowledge and consent. You are responsible for compliance with privacy, employment, tenancy, criminal and other applicable law when an asset can be associated with another person.
You must not misuse the service, interfere with its operation, bypass security or usage limits, access another user's data, introduce malicious code, or use the service for unlawful purposes. Statutory rights to interoperability, security research or reverse engineering remain unaffected where they cannot lawfully be restricted.
4. Theft, loss and positioning limitations CoRa-Track can reduce certain risks and support recovery after loss or theft, but it cannot prevent or guarantee the prevention, detection, reporting, location or recovery of theft, loss, damage or unauthorized movement. It is an additional technical aid only and is not a substitute for appropriate locks, physical safeguards, insurance, police reports, emergency services or independent security measures.
Radio coverage, satellite visibility, battery state, installation, configuration, environmental conditions, third-party networks, operating-system restrictions, interference and service outages can delay, reduce the accuracy of or prevent positioning, connectivity, proximity detection, alerts and remote actions. Displayed locations, distances, signal values, pressure-derived height differences, status information and timestamps are estimates and may be incomplete, delayed or incorrect. You must independently assess information before taking action and must not rely on the service where an incorrect or delayed result could endanger people or property.
5. Device setup, updates and availability Some functions require compatible hardware, correct installation, sufficient battery charge, permissions on the mobile device, mobile-network coverage and an active connectivity subscription. You are responsible for following the current installation, safety, maintenance and update instructions.
TrackDown aims to provide the service reliably but does not promise uninterrupted or error-free availability. Planned maintenance, security measures, third-party outages and technical failures may temporarily restrict functions. TrackDown may deploy security and compatibility updates and may discontinue unsafe or obsolete software versions after reasonable notice where practicable.
6. Connectivity subscriptions and payment Certain tracker connectivity functions require a paid subscription. The plan, duration, price, renewal, cancellation and withdrawal information shown before purchase apply. Payment processing is provided by an external payment service provider. Mandatory consumer rights remain unaffected.
Before a subscription is purchased, the current right-of-withdrawal information must be displayed and acknowledged. Starting connectivity before the withdrawal period ends requires a separate express request. A withdrawal function remains available in the app during the statutory withdrawal period; withdrawal may also be declared by another unequivocal statement.
Usage limits shown for a plan form part of the service description. When a limit is reached, tracker communication or individual functions may be paused until the applicable period resets. The service must not be used to provide communications services to third parties.
The embedded SIM is activated at the factory for use with the CoRa-Track service. If no applicable paid service subscription is activated for a device for six consecutive calendar months from hardware purchase, or for six consecutive calendar months after the last applicable subscription ends, TrackDown or its legal successor may permanently deactivate that SIM. The end of that six-month period is only the earliest possible deactivation date: the manual review and deactivation may take place later, but never earlier. Where a usable account or order contact email is still lawfully held, TrackDown will manually initiate a reminder at least four weeks before the intended deactivation; no automated reminder process is used. Before an app account is deleted, the device-specific earliest date and the consequences are shown in the deletion dialog; the deleted app-account email can no longer be used for a later reminder. Permanent deactivation can make connected tracker functions permanently unavailable. Before deactivation, the customer can contact admin@cora-track.de to discuss an available subscription, device transfer or another reasonable solution. Permanent deactivation does not create any additional compensation or replacement entitlement beyond mandatory statutory rights.
7. Third-party services Network-based positioning uses Google Maps Platform services. Google Maps features and content are subject to the Google Maps/Google Earth Additional Terms of Service at https://maps.google.com/help/terms_maps/ and the Google Privacy Policy at https://policies.google.com/privacy. Map display uses Mapbox and includes the legally required Mapbox and OpenStreetMap notices and attribution in the map view. Mobile-network, app-store, notification and payment functions also depend on independent third-party services and their applicable terms.
8. Intellectual property The app, backend, firmware, product content, trademarks and documentation are protected by applicable intellectual-property law. Except for statutory rights and open-source components licensed under their respective terms, no rights are transferred beyond the limited, non-exclusive, non-transferable right to use the service with compatible CoRa-Track products for its intended purpose.
9. Suspension, termination and account deletion TrackDown may proportionately restrict access where this is necessary to protect users, systems or third parties; comply with law; address non-payment or material misuse; or mitigate a security risk. Where appropriate, notice and an opportunity to remedy the issue will be provided.
You may delete your account in the app or through the public account-deletion function. Deletion is permanent for operational account and tracker data, subject to statutory retention duties and data retained by independent controllers such as payment providers. Before deletion, the applicable earliest SIM-deactivation date is displayed. The app-account email is deleted and is not retained for SIM-lifecycle reminders; the deletion dialog therefore serves as the notice associated with that app-account email address.
10. Statutory warranty and liability Statutory consumer warranty rights and mandatory product-liability rights remain unaffected.
TrackDown is liable without limitation for intent and gross negligence, for injury to life, body or health, under the German Product Liability Act, for fraudulently concealed defects, for guarantees expressly assumed by TrackDown and in all other cases where liability cannot legally be excluded or limited.
For slight negligence, TrackDown is liable only for breach of a material contractual obligation whose performance is essential for proper performance of the contract and on whose observance the user may regularly rely. In that case liability is limited to the damage typical for the contract and reasonably foreseeable when the contract was concluded. This limitation also applies to TrackDown's legal representatives and agents. Otherwise, liability for slight negligence is excluded to the extent permitted by law.
The limitations above do not create a guarantee of theft prevention or recovery and do not restrict mandatory rights.
11. Changes to the service or these Terms TrackDown may change these Terms where there is a valid reason, including changes in law, security, functionality or third-party services, and the change is reasonable for users. Material changes will be presented before they take effect. Where renewed agreement is legally required, continued use will not be possible until the current Terms are agreed to. Changes do not retroactively remove accrued consumer rights.
12. Governing law and dispute resolution German law applies, excluding the UN Convention on Contracts for the International Sale of Goods, without depriving consumers of mandatory protections of the country in which they habitually reside.
TrackDown UG (haftungsbeschränkt) is not willing or obliged to participate in dispute-resolution proceedings before a consumer arbitration board unless a mandatory rule requires otherwise.