Web Shop Terms of Sale

1. Seller and scope

These Terms apply to consumer purchases of physical CoRa-Track products through this web shop. The seller is TrackDown UG (haftungsbeschränkt), c/o Am Technologiehof Münster - GründerGarage, Mendelstraße 11, 48149 Münster, Germany, email: admin@cora-track.de.

The app, tracker connectivity and digital services are additionally governed by the app Terms and plan information shown when those services are used or purchased. Mandatory consumer rights remain unaffected.

2. Formation of the contract

Product displays invite the customer to submit an offer. The cart can be reviewed and changed before redirection to the secure payment flow. By using the button there that clearly indicates the payment obligation, the customer submits a binding offer. The contract is formed when TrackDown expressly accepts the order or sends a dispatch confirmation.

Order and contract data is retained where required by law. An order confirmation is sent to the supplied email address.

2a. Manufacturing reservations

If a not-yet-manufactured unit is requested from available manufacturing material, only a non-binding manufacturing reservation can initially be made. The reservation creates neither a purchase contract nor a payment. A confirmation with a cancellation link is sent to the supplied email address.

When manufacturing is complete, a separate checkout link is sent. The device remains reserved for purchase for seven calendar days from that message. If the purchase is not completed in the secure payment flow within that period, the reservation expires automatically. The manufacturing and dispatch information shown with the reservation is an estimated performance period; mandatory statutory rights remain unaffected.

3. Prices, payment and delivery

The total price shown immediately before the order applies. Product prices and the EUR 6.99 shipping charge for delivery within Germany include statutory VAT. Any different costs must be displayed before the order is placed.

Payment is processed by an external payment service provider. Delivery area, delivery time, payment methods and shipping conditions are displayed before the order is placed. Partial or substitute deliveries are made only where reasonable.

4. Connectivity plan

Connected tracker functions require a separately purchased connectivity plan. Hardware purchase does not include permanently free mobile connectivity or positioning. Plan, term, usage contingents, renewal and cancellation are shown separately before plan purchase.

The embedded SIM is activated at the factory. If no applicable paid service plan is activated for the device within six consecutive calendar months after purchase, TrackDown or its legal successor may permanently deactivate the SIM only after that period has fully elapsed. The end of the period is merely the earliest possible deactivation date; review and deactivation may take place later, but never earlier. Where a usable contact address is lawfully held, a reminder will be initiated at least four weeks before the intended deactivation. Permanent deactivation can make connected tracker functions permanently unavailable and may not be technically reversible. Before the intended deactivation, the customer can contact admin@cora-track.de to discuss a plan, device transfer or another available solution. This creates no additional compensation or replacement entitlement beyond mandatory statutory rights.

5. Retention of title

Goods remain the property of TrackDown UG (haftungsbeschränkt) until fully paid.

6. Withdrawal

Consumers have the statutory right of withdrawal described in the separate withdrawal information. The electronic withdrawal function is permanently available through the “Withdraw from contract” link.

7. Statutory remedies for defects

Statutory remedies for defects apply. Product descriptions, instructions and safety information must be observed. A guarantee exists only where expressly identified as a guarantee in text form.

8. Functional limitations and intended use

CoRa-Track is an additional positioning and asset-management aid. It can reduce risks and support recovery after loss or theft, but it does not prevent or guarantee theft prevention, loss prevention, alerts, positioning or recovery. It does not replace appropriate locks, insurance, police reports or other safeguards.

Radio coverage, satellite visibility, battery, installation, configuration, interference, third-party networks and outages can delay or prevent functions. The product must not be used for covert monitoring of people or as an emergency, personal-safety or life-safety system.

9. Liability

TrackDown is liable without limitation for intent and gross negligence, injury to life, body or health, under the German Product Liability Act, for fraudulently concealed defects, expressly assumed guarantees and all other legally mandatory cases.

For slight negligence, TrackDown is liable only for breach of a material contractual obligation and only for the damage typical for the contract and reasonably foreseeable when the contract was formed. Otherwise liability for slight negligence is excluded to the extent permitted by law. Mandatory consumer and warranty rights remain unaffected.

10. Governing law and dispute resolution

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods, without depriving consumers of mandatory protection in their country of habitual residence.

TrackDown UG (haftungsbeschränkt) is not willing or obliged to participate in dispute-resolution proceedings before a consumer arbitration board unless a mandatory rule requires otherwise.